Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Merthyr Tydfil
GPhC Registration No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Merthyr Tydfil collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Merthyr Tydfil is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Merthyr Tydfil and across the UK. As a registered pharmacy, we act as the data controller for all personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following information:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and other clinical data necessary to provide safe pharmacy services
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies
Communication records: Any messages or enquiries you send to us

3. How We Use Your Data

We use your personal and health data for the following purposes:

To assess your suitability for weight loss treatments and provide safe, personalised pharmaceutical care
To process and dispatch your prescriptions and medication orders (delivery within 1 working day once approved by our pharmacist)
To maintain accurate patient records as required by GPhC regulations
To communicate with you regarding your treatment, orders, and any follow-up care
To comply with our legal and regulatory obligations as a registered pharmacy
To improve our services and website functionality

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare or treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly
Analytical cookies: To monitor site traffic and usage patterns anonymously
Functional cookies: To remember your preferences and improve your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data to any third party. We may share your information only in the following limited circumstances:

Healthcare professionals: Where clinically necessary to ensure your safety or continuity of care
Regulatory bodies: Such as the GPhC or MHRA, where required by law
Payment processors: To securely handle your transactions
Delivery partners: To fulfil your medication orders, limited to the information necessary for delivery
IT and platform providers: Who support our website and systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance, or longer where required by law. Financial records are kept for six years. Once data is no longer required, it is securely deleted or anonymised.

7. Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access the information we hold about you, request corrections to inaccurate data, ask for your data to be deleted where appropriate, and object to certain types of processing. You may also request that we restrict how we use your data in some circumstances. To exercise any of these rights, please contact us using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Merthyr Tydfil
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk